Last Updated: January 1, 2025
1. Introduction
Welcome to the XO-Lounge ("we," "us," or "our") Privacy Policy. This document explains our commitment to protecting the privacy of our guests and website visitors. It details what personal information we collect to provide you with our sophisticated lounge experience, how we use and protect that information, and your rights regarding your data. Your trust is the foundation of our hospitality, and we handle all information with the utmost care.
2. Information We Collect
To provide you with a seamless and personalized lounge experience, we may collect the following types of information:
- Personal Identification Information: When you make a reservation, inquire about an event, or contact us, we collect details such as your name, email address, and phone number.
- Reservation & Event Information: To manage your booking, we collect details such as the desired date, time, and number of guests for your party. For private events, we may collect additional details about the occasion.
- Payment Information: We collect payment details to secure reservations or process payments for services. This data is handled securely by our compliant payment processing partners and is not stored on our servers.
- Feedback & Review Information: If you submit feedback through our website or leave a review, we may collect information related to your experience to improve our menu, ambiance, and service.
- Technical & Browsing Information: When you visit our website, we automatically collect technical data like your IP address and information about your browsing activity (e.g., pages viewed) to analyze site performance, improve your experience, and ensure security.
3. How We Use Your Information
Your data is used exclusively to provide and enhance your experience with XO-Lounge.
- To Manage Your Reservations and Visits: We use your personal and reservation information to confirm your booking and ensure we are prepared for your arrival.
- To Communicate With You: We use your contact details to send reservation confirmations, event updates, and respond to your customer service inquiries.
- To Improve Our Lounge: We analyze browsing data and guest feedback to understand preferences, refine our menu and cocktail offerings, and enhance the overall atmosphere and service.
- For Marketing Communications: With your explicit consent, we may use your email to send newsletters about upcoming events, new menu items, and exclusive offers. You can unsubscribe at any time via the link in every email.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. Your data is shared only with trusted partners under strict confidentiality agreements to facilitate our services:
- With Third-Party Service Providers: We share necessary data with partners who help us operate our lounge, such as our online reservation systems, secure payment gateways, and email marketing platforms.
- For Legal Compliance: We may disclose information if required by law, such as to comply with a court order or to protect the rights, property, or safety of XO-Lounge, our guests, or others.
5. Data Security
Protecting your personal information is fundamental to us. We implement robust technical and organizational security measures, including SSL/TLS encryption across our website, secure service providers, and strict internal data access policies to prevent unauthorized access, use, or disclosure of your information.
6. Your Data Protection Rights
You have the right to access, review, and request correction or deletion of your personal data, subject to our legal obligations to maintain certain records (e.g., for tax and reservation history purposes). To exercise your rights, please contact us directly using the information below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our commitment to your privacy, please do not hesitate to reach out.
XO-Lounge
123 Elegance Avenue
Metropolis City, 10101