Terms of Service

1. Agreement to Terms

This website (the "Site") is owned and operated by XO-Lounge ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to our Site, the use of our services, and your conduct within our establishment. By making a reservation or visiting XO-Lounge, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Our Services & Offerings

XO-Lounge provides a premium lounge experience, including artisanal cocktails, gourmet food, and curated events. We are committed to quality and an exceptional atmosphere.

• Menu Information: We strive to describe our menu items accurately. However, ingredients are subject to availability and seasonality, and we reserve the right to make substitutions or changes without prior notice.
• Responsible Service of Alcohol: We are committed to the responsible service of alcohol. We reserve the right to refuse service to any guest who appears to be intoxicated, in accordance with local laws and our house policy. Valid identification is required for the purchase of alcoholic beverages.
• Service Availability: All services and menu items are subject to availability. We reserve the right to modify our offerings or hours of operation at any time.

3. Reservations, Payments, and Cancellations

Our goal is to ensure a smooth and fair process for all our guests.

• Reservations: Reservations are highly recommended and can be made through our Site or by phone. We may require a credit card to hold a reservation, especially for large parties or special events.
• Payment: We accept payment through the methods specified at our establishment. Full payment for services rendered is required at the end of your visit unless otherwise arranged for a private event.
• Cancellation Policy: We kindly request that any cancellations be made at least 24 hours in advance. For certain reservations or private events, a cancellation fee may apply if notice is not given within the specified timeframe.
• Guest Conduct: To ensure a pleasant experience for all patrons, we expect respectful conduct. We reserve the right to ask any guest creating a disturbance to leave the premises.

4. Website Use

You may use our Site to learn about our offerings and make reservations. You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. All information you provide through forms on our Site must be accurate and current.

5. Intellectual Property

All content on this Site, including the XO-Lounge name and logo, menu designs, photographs, text, and website design, is our exclusive property and is protected by copyright and intellectual property laws. You are prohibited from using any of our content for commercial purposes without our prior written consent.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, XO-LOUNGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR YOUR VISIT TO OUR ESTABLISHMENT. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR VISIT SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE SERVICES IN QUESTION.

7. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice by updating the "Last Updated" date at the top of this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms of Service, please contact us for clarification before making a reservation or visiting our lounge.